COVID-19 Responce and updates

COVID-19 Responce and updates


Joe Wheeler EMC 2020 Annual Meeting Notice

Coronavirus (COVID-19) Response Alters Joe Wheeler EMC's 2020 Annual Meeting

Out of an abundance of caution for our members and employees, the Joe Wheeler EMC Board of Trustees held an emergency meeting to review options for the upcoming 2020 Annual Meeting. It was decided that this year, Joe Wheeler EMC would not hold the public portion of our annual meeting. This was not an easy decision as preparations are already well underway. However, in following with CDC and State Health Official's guidelines, the Board and Management felt the most prudent course of action was to cancel that part of the meeting.

The Board election will still take place by mail, with a short period for in-person voting to take place on April 11, from 9 am until 10 am. We are encouraging everyone to vote by mail ballot if at all possible, to reduce the chances of being in contact with someone carrying the COVID-19 virus. If you do choose to vote in-person on April 11, please note that only the account holder will be allowed in to cast a ballot.

All members who vote will still be eligible for prize drawings and will be notified soon after the meeting. We will not be giving out door prizes, or registration gifts this year. We will also not be providing lunch and there will be no entertainment as we have had in the past.

We will be broadcasting a Facebook Live event to announce the election results and give a brief update of the cooperative. We will also use this broadcast to draw for the voting prizes.

We hope all of our members will still cast their ballots and take part in what makes the cooperative model truly unique. It's times like this when it's comforting to know we're all coming together to make our communities better. Thank you for your understanding.

Bullet Points:

  • Voting for the JWEMC Board of Trustees will still take place.
  • While we are strongly encouraging everyone to vote by mail, there will be in-person voting for one hour, 9 am to 10 am on April 11.
  • Only the voting member will be allowed in to vote.
  • There will be no registration or door prizes.
  • There will be no entertainment.
  • There will be no food served.
  •  

Joe Wheeler EMC takes steps to protect against COVID-19

At Joe Wheeler EMC, the wellbeing of our members is our top priority. Whether it's ensuring the reliability of your electricity needs or the health of our members during the current outbreak of the coronavirus (COVID-19), you can rest assured we are constantly monitoring the situation and making adjustments as necessary. 

With this in mind, JWEMC is implementing the following steps: 

Beginning Wednesday, March 18, we will be closing the lobbies of all Joe Wheeler EMC offices to the public. This is being done to limit the potential exposure of both our members and JWEMC employees to the COVID-19 virus. Payments will be accepted through one of the following methods: 

  • Online - www.jwemc.coop - click on the "Online Bill Pay" button at the top right corner or scroll down to the "Pay Online" box. 
  • JWEMC Mobile App - If you have set this up you can make payments through the app. If not, you must first establish an online bill pay account before you will be able to use this method of payment. 
  • By Telephone - call 256-552-2300 - Press 3 to make a payment. 
  • Payment Kiosk - These are located in the foyer of all three of our offices and are available 24 hours a day. You can make payments at the kiosk using cash, checks, credit cards, or debit cards. 
  • Drive Through Windows - The drive-through windows at our Hartselle and Moulton office will remain open during regular business hours (7:30 am to 4:30 pm). 
  • Night Deposit - Members can drop payments in our night deposit boxes, located at the Hartselle and Moulton offices, at any time. We will check the night deposits routinely throughout the day during regular business hours and update your account accordingly. 
  • Mail - You can mail your payment to: 

                        Joe Wheeler EMC

                        Department 1340

                        P.O. Box 2153

                        Birmingham, AL 35287-1340 

  • Automatic payments - Many of you have already set up automatic payments and will not have to make any changes. If you would like to set up a bank draft on your account, please contact a CSR.

During this time our Customer Service Reps will still be able to assist members for normal business operations via telephone, including setting up a new service. For any transactions requiring an official ID, an email address has been set up for customers to send required documents. This email address can be used to send text or emails.

All of us here at JWEMC realize the hardships recent events may cause some of our members. With these in mind, Joe Wheeler EMC will be suspending disconnections for non-payment for a period of four weeks, starting Wednesday, March 18 until April 15. Members will still be responsible for any fees and usage charges incurred and late charges will still apply to accounts if paid after the due date. If you anticipate having trouble making a payment, please contact us at 256-552-2300 so we can help set up a plan to get you back on track.  

The Board, management, and employees of Joe Wheeler EMC would like to ensure every one of our members that our number one priority is making sure the lights stay on. During these uncertain times, you can rest assured that the power will still flow to your homes as you have come to expect. The measures we have outlined above, along with other internal steps, are in accordance with CDC guidelines and help us minimize the risk of contracting and spreading the COVID-19 virus within our communities. Thank you for your understanding and patience during these trying times. 

For updates and information, please: 

• Follow us on Facebook: Joe Wheeler EMC

• Follow us on Twitter: @JWEMC

• Visit our website: www.jwemc.coop

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Aviso a nuestros Miembros

Todas las oficinas de JWEMC permanecerán
cerradas al público hasta el 6 de Abril

A partir del miércoles 18demarzo, cerraremos al público los vestíbulos de todas las oficinas de Joe Wheeler EMC. Esto se está haciendo para limitar la exposición potencial de nuestros miembros y empleados de JWEMC al virus COVID-19. Los pagos se aceptarán a través de uno de los siguientes métodos:

• En línea - www.jwemc.coop - haga clic en el botón “Pago de facturas en línea” en la esquina superior derecha o desplácese hacia abajo hasta el cuadro “Pagar en línea”.

• JWEMC Mobile App - Si ha configurado esto, puede realizar pagos a través de la aplicación. Si no es así, primero debe establecer una cuenta de pago de facturas en línea antes de poder utilizar este método de pago. 

• Por Teléfono - llame al 256-552-2300 - Pulse 3 para realizar un pago.

• Quiosco de pago - Estos se encuentran en el vestíbulo de las tres oficinas y están disponibles las 24 horas del día. Puede realizar pagos en el quiosco con efectivo, cheques, tarjetas de crédito o tarjetas de débito. 

• Conducir a través de Windows - Las ventanas de paso en nuestra oficina de Hartselle y Moulton permanecerán abiertas durante el horario comercial regular (7:30 am a 4:30 pm).

• Depósito nocturno- Los miembros pueden dejar los pagos en nuestras cajas de depósito nocturnas, ubicadas en las oficinas de Hartselle y Moulton, en cualquier momento. Revisaremos los depósitos nocturnos de forma rutinaria durante todo el día durante el horario comercial regular y actualizaremos su cuenta en consecuencia. 

• Correo  - Puede enviar su pago por correo a:

Joe Wheeler EMC

Departamento 1340

P.O. Box 2153

Birmingham, AL 35287-1340

• Pagos automáticos  - Muchos de ustedes ya han configurado pagos automáticos y no tendrán que realizar ningún cambio. Si desea configurar el borrador bancario en su cuenta, póngase en contacto con un CSR.

Durante este tiempo, nuestros representantes de servicio al cliente podrán ayudar a los miembros para las operaciones comerciales normales por teléfono, incluida la creación de un nuevo servicio. Para cualquier transacción que requiera un ID oficial, se ha configurado una dirección de correo electrónico para que los clientes envíen los documentos requeridos.

Todos nosotros aquí en JWEMC nos damos cuenta de las dificultades que los acontecimientos recientes pueden causar a algunos de nuestros miembros. Con esto en mente, Joe Wheeler EMC suspenderá las desconexiones por falta de pago por un período de cuatro semanas, comenzando el miércoles 18 de marzo hasta el 15 de abril. Los miembros seguirán siendo responsables de los cargos y cargos de uso incurridos y los cargos por mora seguirán aplicándose a las cuentas si se pagan después de la fecha de vencimiento. Si prevé tener problemas para realizar un pago, póngase en contacto con nosotros al 256-552-2300 para que podamos ayudarle a establecer un plan para que vuelva a la normalidad.

 


PrePayGo Disconnect Suspension

In following with our earlier announcement about suspending disconnects until April 15 in response to the shutdowns caused by the COVID-19 outbreak, JWEMC will also be suspending disconnects for all PrePayGo users. Please read all of the details below as PrePayGo accounts work differently than traditional accounts. 

IMPORTANT: If you have a PrePayGo account, we strongly encourage you to pay something whenever you can. The PrePayGo system is automated and accounts in arrears will automatically disconnect on April 16. If you are unable to pay your balance due in full prior to April 15, please call Joe Wheeler Customer Service, 256-552-2300, to make payment arrangements on your balance. FAILURE TO MAKE PAYMENT ARRANGEMENTS PRIOR TO APRIL 15, WILL RESULT IN DISCONNECTION OF SERVICE. AFTER THE ACCOUNT IS DISCONNECTED, NO ARRANGEMENTS WILL BE AVAILABLE AT THAT TIME.  

Joe Wheeler EMC is taking these steps to help our members in these trying times. Please contact us as soon as you know you may have a problem with your bill so we can work with you.

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Suspensión de desconexión PrePayGo

A continuación de nuestro anuncio anterior sobre la suspensión de desconexiones hasta el 15 de abril en respuesta a los apagados causados por el brote DE COVID-19, JWEMC también suspenderá las desconexiones para todos los usuarios de PrePayGo.  Por favor, lea todos los detalles a continuación, ya que las cuentas PrePayGo  funcionan de manera diferente a las cuentas tradicionales.

IMPORTANTE: Si tienes una cuenta de PrePayGo,  te recomendamos que pagues algo siempre que puedas. El sistema PrePayGo  está automatizado y las cuentas atrasadas se desconectarán automáticamente el 16 de abril. Si no puede pagar su saldo adeudado en su totalidad antes del 15 de abril, llame al Servicio al Cliente de Joe Wheeler, 256-552-2300, para hacer arreglos de pago en su saldo. LA FALLA DE HACER ARREGLOS DE PAGO ANTES DEL 15 DE ABRIL, RESULTA EN LA DESCONEXION DEL SERVICIO. DESPUES DE QUE LA CUENTA SE DESCONECTE, NO SE DISPONIBILIDADON LOS ARREGLOS EN ESE MOMENTO.

Joe Wheeler EMC está tomando estas medidas para ayudar a nuestros miembros en estos tiempos difíciles. Por favor, póngase en contacto con nosotros tan pronto como sepa que puede tener un problema con su factura para que podamos trabajar con usted.